Returns & Refunds
If Fruvia isn't right for you, you can return it. Here's how it works.
Right of withdrawal
As a consumer, you have 14 days from delivery to exercise your right of withdrawal, without needing to give a reason.
Product condition
The product must be returned intact, complete with all accessories and original packaging, in normal condition.
How to request a return
Email assistenza@fruvia.it with your order number and reason (optional). We'll send you return shipping instructions.
Refunds
Once we receive and inspect the product, we'll issue a refund to the original payment method, usually within 14 days.
Defective products
If the product has a conformity defect, contact us: the 2-year legal guarantee of conformity applies under applicable law, and return shipping costs are on us.